Frequently Asked Questions
Are Khojati products eye-friendly?
Yes, our products are created using ayurvedic formulas using the finest natural ingredients making it completely safe for the eye.
Can my billing and shipping address be different?
Yes. However, kindly mention the address you want it to be shipped to while placing the order.
How do I change or cancel an order?
Orders are immediately processed once submitted. So, it is not possible to cancel an order once placed.
What is the estimated time of delivery?
Your order will reach you in 3-6 business days once placed.
Do you ship outside India? Are there any additional shipping charges?
Yes, we do, additional charges may apply as per the region.
What’s the refund or return process?
We offer hassle-free returns and refunds. Contact our customer service team within 48 hours of receiving your delivery by emailing us at contact@kveda.com. If your reason for return is valid, or if the product is defective or damaged, we will process your refund within 7 business days.
Where can I purchase K-Veda products from?
You can shop for K-Veda products at kveda.com and also at online sites like Amazon, Nykaa or ShopHealthy.in.
How can I find the right products for me?
We have a wide range of products. Simply log on to our site and select the category of your choice, click on the product and check out the product description. If you are still confused contact our Beauty Expert, they will help you.
How do I register a complaint for a defective product?
In case you received a defective product kindly register a complaint by emailing us at care@kveda.com with the details. Please note the return/replacements will be arranged only once.
How does the delivery process work?
We deliver via reputed couriers. You will receive an email with your tracking details as well as the company details of the courier company once the order is dispatched. You can track your package through the courier company’s official website.
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